How to Contact Us
Support you can count on!
Although we do not provide direct phone support, we will answer all support requests within 8 hours of their receipt, and most tickets are answered much faster. We use a batch-ticket approach which allows us to process all support requests quickly and efficiently that guarantees that you will never have to wait more than 8 hours for a response. Most tickets are answered within only minutes of their receipt as all of our support staff are highly knowledgeable individuals who also share their support role with the role of network administration and thus have the knowledge, experience and expertise to be able to provide service above and beyond that expected by any of our clients.
An email support system gives us the advantage to more closely analyze and reference issues providing a more accurate and complete solution for our customer’s benefits. In addition, we assure that all emails are answered in complete detail in a prompt and timely manner. If an issue requires a more lengthy resolution, we will continue to update you with timely responses of our progress. When an issue has been resolved, we will notify you with a resolution in the greatest amount of detail and assure that your concerns are properly addressed. Here at Third Generation Internet Services, we guarantee that you can still enjoy and experience assuring and courteous customer service and support through the user of an email ticket system.