Contact our Live Help Support Center

Worried that we do not provide phone support? Think again!

Although we do not provide phone support, we always answer all support requests within 24 hours of their receipt, and most tickets are answered much faster. We use a batch-ticket approach which allows us to process all support requests quickly and efficiently that guarantees that you will never have to wait more than 24 hours for a response. Most tickets are answered within only minutes of their receipt as all of our support staff are highly knowledgeable individuals who also share their support role with the roles of the network engineers and thus have the knowledge, experience and expertise to be able to provide service above and beyond that expected by any of our clients.

Email support gives us the advantage to more closely analyze your concerns, and accurately tackle the issues you experience. In addition, we make sure that all emails are answered with complete details and care. Even if an issue requires more time to be resolved, we will send emails to you with updates of our progress. When an issue is resolved, we will send you the reply with the greatest details, and we will make sure all your concerns are properly addressed. Here at Third Generation Internet Services, we guarantee that you can still enjoy and experience assuring and courteous customer service and support through the use of email.